JOAJO Rent a Car · Terms & Conditions

Art. 1 Purpose of General Terms

(1)We provide rental vehicles under the conditions set out in these General Terms and Conditions (hereinafter "T&Cs"). These T&Cs form an integral part of the Rental Agreement. We are obliged to provide the vehicle in a usable condition; conversely, the driver and renter are responsible for using the vehicle with due care. The renter and driver are also liable for any damage (material or non-material) caused by their own negligence.

(2)These T&Cs are governed by the Hungarian Civil Code (Act V of 2013), Act CLV of 1997 on Consumer Protection, and other applicable Hungarian and EU regulations.

(3)These T&Cs constitute general terms and conditions within the meaning of Section 6:77 of the Hungarian Civil Code. They apply to reservations, the verification of identity and driving eligibility, payment, and the use and return of the vehicle.

(4)By providing personal data (such as name, address, email address, date of birth, telephone number and driving licence details) or by submitting a reservation via our website (www.joajorentcar.com) or by email, the renter and driver are deemed to have read, understood and accepted these T&Cs. A legal relationship between us and the renter is thereby established.

(5)The specific conditions of each individual rental are set out in the Rental Agreement concluded between us and the renter on the basis of these T&Cs.

(6)Questions typed into the chat window on our website may be answered automatically by AI. Answers in the chat window, including AI answers, are general information and do not set or change contractual conditions. Prices and rental conditions are those set out on the booking screen, in the booking confirmation email, in these T&Cs and in the Rental Agreement, as well as in any separate contract or quotation we have issued. Which of these documents prevails is determined by these T&Cs. Anyone who receives information in the chat window that differs from these documents may contact us, and we will check the facts and provide the correct information.

Art. 2 Definitions

• "Renter" – the person who enters into the Rental Agreement with us and is responsible for the vehicle during the rental period.
• "Driver" – the person(s) authorized to drive the rental vehicle, as listed in the Rental Agreement.
• "Rental Vehicle" – the vehicle provided by us under the Rental Agreement.
• "Rental Period" – the period from vehicle handover to return as specified in the Rental Agreement.
• "T&Cs" – these General Terms and Conditions.

Art. 3 Reservation Changes & Cancellations

(1)If the renter wishes to modify or cancel a reservation, they must contact us at least 48 hours before the scheduled rental start time.

(2)The following conditions entitle the renter to cancel without a separate cancellation fee. However, a 5% payment processing fee is deducted from any refund:

• Cancellation made at least 48 hours before scheduled pickup (2 days prior)
• International renters whose flight is delayed or cancelled, provided proof of such circumstance is supplied.

(3)The reservation is confirmed at the time of payment. However, in exceptional circumstances, we may cancel a reservation within 7 days of payment. In such cases, the renter will be notified in advance and a full refund will be issued.

Art. 4 Payment at Reservation / Cancellation of Unpaid Reservations

(1)The renter pays the rental fee online at the time of reservation. Where we permit it, the renter may instead choose to pay on site at vehicle pickup.

(2)In the event of force majeure on our side, or if the renter has not paid at the time of reservation, the reservation may be cancelled up to 48 hours before the rental start. We will notify the renter of the cancellation. In such cases, the renter may not claim compensation or a substitute vehicle from us.

Art. 5 Substitute Vehicle

(1)If we are unable to provide the vehicle category as agreed, we may offer a substitute vehicle of similar or higher category. In this case, the rental terms remain the same as originally agreed.

(2)If the renter does not consider the substitute vehicle comparable or superior, they may decline the rental. Once accepted, no further replacement may be requested.

(3)If, for any of the following reasons, we are unable to provide a substitute vehicle within 24 hours, we will cover transportation costs (taxi, bus, etc.) for up to 100 km per day, up to a maximum of 50€ per day. Any amount exceeding this limit and any costs other than transportation costs are borne by the renter. Transportation costs are reimbursed afterwards upon presentation of receipts.

• No substitute vehicle is available
• The location is difficult to access
• Restrictions due to local circumstances, such as public holidays
• Natural disasters

Art. 6 Formation of the Rental Agreement

(1)The vehicle must be picked up and returned at the location agreed at the time of contract. The location may be changed by mutual agreement.

(2)If the vehicle is picked up or returned at Budapest Airport, an airport fee of 9 EUR applies to each pickup and to each return. If the vehicle is picked up or returned at a location other than our Budapest office or Budapest Airport, additional charges apply under Art. 36.

(3)The Rental Agreement is deemed concluded at the moment the renter signs the rental contract after vehicle handover.

(4)Before departing, the renter must inspect the vehicle and notify us of any damage not documented in the Rental Agreement, receiving written confirmation from us.

(5)The renter must verify all details in the Rental Agreement before signing. Any discrepancies must be reported to us prior to signing.

Art. 7 Refusal of Rental Agreement

(1)We reserve the right to refuse to enter into a Rental Agreement if the renter or driver meets any of the following conditions:

1. The renter or driver refuses to submit personal information
2. The renter or driver fails to present acceptable ID (passport or government-issued national ID)
3. The driver is under 21 years of age (minimum age: 21)
4. Non-EU license holder fails to present a valid International Driving Permit
5. The renter or driver is reasonably suspected of having consumed alcohol
6. The renter or driver has outstanding unpaid rental fees from a previous rental
7. The renter or driver engages in violent behaviour toward our staff or associates, makes demands beyond what is normal and reasonable, or uses inappropriate language
8. The renter or driver spreads false information, defames us by deceptive means, or obstructs our business
9. We determine for other legitimate reasons that entering into the Rental Agreement is inappropriate

(2)If the driver is aged 21–24 (under 25), the Young Driver Surcharge set out in Art. 37 (15€ per day) applies. A driver whose license was issued less than 1 year ago cannot rent a vehicle in principle (Art. 6).

Art. 8 Self-Service Rental / Return

(1)Depending on the driver's request and local circumstances, the vehicle may be picked up or returned without our staff present (self-service pickup/return). In this case, payment is made online in advance.

(2)Costs arising from parking, during a self-return, outside the designated car park or in an area where parking is not permitted (e.g., embassy-only or disabled parking bays) are charged to the renter.

(3)Parking costs for a self-service pickup/return within the time window communicated in advance are borne by us and deducted from the rental fee at payment.

(4)The renter must send us a photo of the paid parking ticket. Without a photo, parking costs are settled on the basis of a standard 2 hours of parking.

Art. 9 Rental Fee

(1)All rental fees are denominated in Euros (EUR). For payments in other currencies, any exchange rate difference or conversion fees are borne by the renter.

(2)Before payment, both parties must confirm the amount. (Hungarian Civil Code Ptk. §6:159–6:174)

(3)If the charged amount differs from the mutually agreed amount, the renter must submit a written dispute (email accepted) to us first. We will review and respond within 5 business days. Direct disputes with card issuers or third parties without prior internal review are a breach of this agreement's dispute resolution procedure. (Act CLV of 1997, §17)

(4)If we confirm that an incorrect amount was charged, we will refund the difference via the same payment method within 14 days of confirmation. (Act CLV of 1997, §17, EU 2011/83/EU)

Art. 10 Vehicle Change Request

(1)Where the renter requests a change of vehicle after conclusion of the rental agreement for the reasons below, we will inspect and address the vehicle within 48 hours of the request and then decide whether to change the vehicle.

(2)We are not obliged to accept a vehicle change request made by the renter or the driver for reasons unrelated to driver safety.

(3)Examples of reasons unrelated to safety (not limited to the following):

• Oil top-up warning / tyre pressure warning / vehicle noise
• Faulty wiper blades / coolant warning
• Presence or absence of CarPlay / rear-view camera / adaptive cruise control
• Preference as to vehicle size / differences between fuel types (diesel / petrol / hybrid / PHV)
• Presence or absence of window tinting / personal preference as to heating or cooling strength
• Preference as to USB type / vehicle handling / driving performance

Art. 11 Rental Period

(1)The rental period is as agreed in the Rental Agreement.

(2)A renter who wishes to extend or shorten the rental period must notify us during business hours at least 2 days before the scheduled return date and confirm the revised fee for an extension or the additional costs for a shortening.

(3)We may refuse a request to change the rental period that does not meet the notice deadline or does not accept the revised fee conditions.

(4)Where the notice deadline is met and the fee conditions are accepted, the renter may change the rental period in consultation with us. Contract terms other than the rental period remain unchanged.

(5)The fee for an extension period is calculated on the basis of the rates published on our website.

(6)If we are unable to extend the rental, the renter must return the vehicle at the agreed time.

Art. 12 Deposit / Security

(1)The renter pays a security deposit when the Rental Agreement is concluded. The deposit is handled separately from the rental fee paid at the time of reservation.

(2)The security deposit may be paid by card only. It is processed as a pre-authorization on a card terminal at the pickup location when the vehicle is handed over. Where an on-site card terminal cannot be used (for example, self-rental), the deposit is processed in advance through online card registration.

(3)The standard deposit amount applies to payment by credit card. Where the renter wishes to pay the deposit with a debit card, we may require a deposit equal to 1.5 times the standard deposit amount.

(4)If the renter is unable to provide a card, or wishes to pay the deposit in cash, we may require a cash deposit equal to twice the standard deposit amount, or refuse to conclude the rental agreement. This is because, where no card is registered, costs arising after the vehicle is returned (damage exceeding the deposit, traffic fines, road tolls and similar charges) cannot be charged retrospectively.

(5)The deposit serves as security for vehicle damage, losses, and outstanding charges.

(6)We may withhold all or part of the deposit if there are unresolved issues attributable to the renter (damage or other charges).

(7)The deposit is returned on a priority basis within 31 days of return when no issues are found. If damage or unpaid amounts are identified, the deposit may be withheld, and repair costs and other expenses may be billed separately at a later date. No interest is paid on the deposit.

(8)A deposit paid in cash is refunded in cash on the spot at the time of return where no issues are found. Where an on-site refund is not possible (self-return, return outside business hours, and similar cases), it is refunded by bank transfer within the period set out in this Article.

Art. 13 Verification of Personal Information

(1)We verify and copy the identification documents (passport/ID card) and driver's license of the renter and all drivers before the rental commences.

(2)By submitting personal information, the renter and driver consent to the collection and processing of such data to the extent necessary for the performance of the Rental Agreement and compliance with legal obligations, for the purposes set out in Art. 32 (Chapter 10) of these T&Cs.

Art. 14 Additional Driver

(1)Any person wishing to drive the rental vehicle other than the primary renter must be registered as an additional driver in the Rental Agreement.

(2)Additional driver fee: 7€ per day per person (see Art. 37).

(3)Unregistered persons are not permitted to drive. If an unregistered person drives the vehicle, all additional insurance coverage (CDW/ZDW) is void. Only the mandatory third-party liability insurance remains in force. The renter is fully liable for all damages caused by an unregistered driver.

Art. 15 Driver Obligations

(1)The renter and driver must comply with all of the following obligations during the rental period:

• Return the vehicle to the agreed location by the agreed date.
• Keep the keys and the vehicle registration certificate received at pickup in a safe place.
• Drive and handle the vehicle with care, in an environmentally friendly and fuel-efficient manner.
• In the event of an accident or vehicle damage, immediately notify us and the relevant authorities (police, insurance).
• Immediately inform us of any damage, breakage or soiling of the vehicle (including tobacco odour, ash and cigarette butts).
• When parking, close and lock the windows and doors and activate the alarm and immobiliser.
• Inspect and confirm vehicle condition at handover, noting any pre-existing damage.
• Check fluid levels, tyre pressures, and general vehicle condition before driving.
• Take necessary action when dashboard warning lights illuminate (fuel, washer fluid, AdBlue, coolant, tyre pressure).
• Comply with all local traffic laws and regulations.
• In winter conditions or on snow-covered roads, comply with the applicable national regulations regarding approved winter tyres and snow chains. Fines, accidents, and rescue costs resulting from non-compliance are fully borne by the renter.
• Stop immediately if a critical warning light appears and contact us before continuing to drive.
• Return the vehicle with the same fuel/charge level as at handover.
• Keep the vehicle clean.
• Ensure all windows and mirrors are clean and unobstructed.
• Do not park on private or unauthorised property.
• Ensure the vehicle, keys, and accessories are returned in good condition.

(2)The renter is responsible for the care of the vehicle during the rental period. If the AdBlue (urea) warning appears on a diesel vehicle, the driver must top up 5–10 litres when refuelling; the same applies to the washer fluid warning. These costs are not reimbursed by us.

(3)The driver is liable under Section 6:142 of the Hungarian Civil Code for any damage arising during the use of the vehicle.

Art. 16 Prohibited Acts

During the rental period, the renter and driver must not engage in any of the acts listed below. If any of these acts occur, we may immediately object verbally or in writing.

• Driving the vehicle after consuming any amount of alcohol – Hungary and Czech Republic apply a strict Zero Tolerance policy of 0.00‰ BAC. Insurance coverage is immediately voided upon detection of drink-driving.
• Driving under the influence of drugs, prescription psychoactive substances, barbiturates, or any other substance (legal or illegal) that may impair driving ability
• Deactivating the passenger airbag (exception: when installing a child safety seat)
• Off-road driving – undercarriage damage is not covered by insurance and is fully borne by the renter. This includes driving at speed over heavily uneven surfaces or cobblestones typical of European old-town areas.
• Taking the vehicle to a country that is neither an EU Member State nor a Schengen Area country without our prior written authorisation. Travel within EU Member States and Schengen Area countries is permitted without a separate application. To travel to any other country, the renter must consult us before departure and obtain our written authorisation. If the vehicle is taken without authorisation into a country not listed in Art. 29 among the countries where insurance applies, insurance is immediately void and the renter bears full liability
• Using the vehicle for racing, test driving, driving lessons, or commercial transport (courier, food delivery, etc.)
• Transporting hazardous materials in bulk or items that could affect driving safety
• Transporting animals without prior written authorisation from us
• Using the vehicle for any criminal purpose
• Smoking or allowing smoking inside the vehicle
• Causing serious contamination inside the vehicle (food, animal hair, etc.)
• Exceeding the legal passenger capacity of the vehicle
• Performing repairs or modifications without authorisation
• Transporting children without a child safety seat (Child seats are available on request for an additional fee; if not requested, the renter must provide their own)
• Forging the vehicle's number plate or making unauthorised modifications
• Towing or using the vehicle for similar purposes without prior authorisation
• Subletting or pledging the vehicle to a third party
• Loading items on the roof of the vehicle without our written authorisation
• Filling the vehicle with the wrong type of fuel (misfuelling) – all towing and repair costs are fully borne by the renter (not covered by insurance)
• Tampering with the odometer – results in immediate contract termination and full compensation claim
• Loss of vehicle keys or registration documents – full replacement costs borne by the renter
• Tyre sidewall damage from road kerbs or curb impacts – considered driver negligence; tyre and replacement costs are borne by the renter (not covered by insurance)
• Leaving valuables, cash, or personal items in plain view inside the vehicle, thereby provoking theft – any theft resulting from such behaviour is the renter's responsibility

Art. 17 Traffic Fines

(1)The renter and driver must immediately notify us if they receive or become aware of a traffic fine related to the rental vehicle.

(2)We pay all fines imposed in connection with the vehicle to the issuing authority. We inform the renter of the fine and charge the renter the fine amount plus an administration fee of 30€ per fine. However, fines imposed by an authority directly on the driver are paid by the driver.

(3)Even if the renter wishes to pay a fine directly, we may already have paid it. We charge the renter for any fine we have paid, together with the administration fee, even if the renter has also paid it. The renter must request a refund of any double payment directly from the issuing authority.

(4)If the renter or driver loses the fine notice left on the vehicle or handed over on the spot, we do not contact the issuing authority about it. The case is handled once the unpaid-fine notice is later sent to us, and the renter then pays the amount charged plus an administration fee of 30€ per fine.

(5)For fines requiring driver identification, we may be required to disclose driver personal information to authorities. The renter and driver consent to this.

(6)Where an authority requests driver identification and we handle that request on the renter’s behalf, we charge an administration fee of 30€ per case, whether or not a fine is ultimately issued. If the renter fails to identify the driver within the deadline and a penalty is imposed on us as a result, that penalty is also borne by the renter.

(7)We do not object to or appeal against decisions of the authorities, such as fines, and we do not lodge complaints or enquiries with the authorities about their content. A renter or driver who wishes to object must do so directly with the issuing authority. In that case, the renter and driver are responsible for the objection and its outcome, and we bear no liability whatsoever.

(8)The renter understands that traffic fines may be issued more than 2 years after the rental period ends and agrees to comply with this article accordingly.

(9)Fines and administration fees are not subject to VAT. However, if the renter wishes them to be included in an invoice, VAT of 27% is added.

(10)Payment of fines is the renter's obligation regardless of who was driving.

(11)Any increase in the amount due to late payment of a fine is the renter's responsibility.

(12)If the vehicle is towed, the renter must retrieve it and pay the towing fee directly. If a wheel clamp is applied, the renter must pay the release fee directly.

Art. 18 Renter Confirmations and Payment Obligations

(1)By signing the Rental Agreement, the renter confirms that they have read, understood, and agree to these T&Cs.

(2)The renter confirms that all information provided is accurate and that they meet all requirements to rent and drive the vehicle.

(3)The renter must pay all amounts owed to us under these T&Cs and the Rental Agreement by the due date. If an invoice is not paid by its due date, late interest under Art. 41 is also charged.

(4)Any rental fee not paid at the time of reservation and any extension fees are settled in full at return or, at the renter's request, during the rental.

(5)Where amounts other than the rental fee arise (additional charges, penalties, fines, etc.), the renter must pay them in full within the payment deadline set by us.

Art. 19 Renter's Cancellation

(1)If the renter wishes to cancel the rental before it begins, they must notify us at least 48 hours in advance during business hours. Please refer to Art. 3 for the applicable cancellation and refund policy.

(2)In cases of force majeure beyond the renter's control (e.g., natural disasters, government-mandated travel restrictions), the renter may request cancellation with documentation and discuss appropriate measures with us.

Art. 20 Return Verification

(1)The renter or driver returns the vehicle in the presence of our staff.

(2)At the time of return, the renter or driver must personally confirm that no personal belongings remain in the vehicle. We are not responsible for items left in the vehicle after return.

(3)If the fuel level at return is lower than at handover, the renter must pay the shortfall per Art. 37.

Art. 21 Rental Period Changes and Late Return

(1)If the renter changes the rental period pursuant to Art. 11, the rental fee for the revised period must be paid.

(2)Extensions of the rental period are governed by Art. 11; returning the vehicle earlier than the agreed return date (early termination) is governed by Art. 31.

(3)A return made up to 29 minutes after the agreed return time is treated as an on-time return and incurs no additional charge. Beyond that, late return charges apply as set out below. The daily rental rate used to calculate these charges is the standard undiscounted rate.

(4)If the delay continues beyond 24 hours, the above scale is applied again for each further 24-hour period. Where the renter continues to fail to return the vehicle, Art. 23 also applies.

Art. 22 Return Location and Vehicle Damage at Return

(1)The return location is the location agreed between the parties. A renter who wishes to return the vehicle at a different location must notify us 48 hours in advance and bears the additional charges under Art. 36.

(2)If the vehicle is returned at a location other than the designated one without our consent, the renter must pay twice the location-based additional charges under Art. 36.

(3)At return, we inspect the vehicle together with the renter or driver and document any new damage.

(4)Damage not documented at the time of handover and discovered at return is charged to the renter, subject to the applicable insurance deductible.

(5)Photographs taken at handover and return serve as the official evidence basis for condition assessment.

Art. 23 Failure to Return the Vehicle

(1)If, after the rental period ends, the renter or driver does not return the vehicle to the designated location or does not respond to our request to return it, or cannot be reached for 24 hours or more without prior notice, we may take the following measures:

• Filing a criminal complaint with the local police for theft and embezzlement of the vehicle
• Querying the vehicle's GPS location system and tracking its position in real time
• Contacting and meeting the renter, the driver, the persons listed as emergency contacts and colleagues at their workplace in order to establish their whereabouts
• Instructing our Korean affiliate, JOAJOTOUR CORP., to establish their whereabouts in Korea and to take legal action

(2)The renter must compensate us for all losses caused by the failure to return the vehicle (including loss of business) and pay all costs of recovering the vehicle, of establishing the renter's whereabouts and of legal action, as well as any additional fees incurred in the debt collection process.

(3)If the vehicle cannot be returned due to a natural disaster or other force majeure, the renter must contact us immediately, inform us of the situation and follow our instructions.

Art. 24 Vehicle Breakdown

(1)In the event of a vehicle breakdown, the renter must immediately contact us and follow our instructions.

(2)The allocation of callout, rescue and towing costs and our response, depending on who is at fault and where the vehicle is located, are set out in the table below. Whether insurance applies in a given country is determined under Art. 29.

(3)In countries where insurance does not apply and in areas that are difficult to access, the 48-hour period is a best-efforts target; in unavoidable circumstances, reasonable additional time may be required.

(4)The daily cost of the replacement vehicle is the same as the unavailable vehicle's rate regardless of category, though the vehicle category may differ.

Art. 25 Road Accident

(1)In the event of an accident during the rental period, the renter and driver must stop driving immediately and take the following steps:

1. Ensure the safety of themselves and their passengers.
2. Notify the police of the country concerned (112) and obtain a police report. A police report is mandatory for insurance to be valid.
3. Report the accident to us immediately, providing the police report number, details of the other party, the location and photos of the damage.
4. Do not admit fault or make any compensation agreement with the other party, at the scene or afterwards, without our written consent.
5. Collect witness information if available.
6. If no police report can be obtained, prepare a written statement of the circumstances of the accident. The written statement does not replace the police report (see the notice below).
7. Do not arrange repairs without our prior approval.
8. Cooperate with us and the insurer and submit the necessary documents without delay.

(2)Within 24 hours of the accident, the renter must submit to us the police report, photographs of the damage, details of the other party (name, contact information, insurance details, vehicle registration) and a description of the circumstances of the accident.

(3)If the vehicle can be driven, it must be driven to the nearest service point agreed with us. If the vehicle cannot be driven, we will arrange towing.

Art. 26 Theft, Damage and Key Loss

(1)If, during the rental period, the renter discovers that the vehicle has been stolen or has been damaged for reasons not attributable to the renter, the renter must immediately notify us from the scene, take photographs of the scene, report the matter to the police, obtain a police report and prepare a written statement of the circumstances. If the matter is not reported to the police, it cannot be processed by insurance; the renter then bears the costs in full and also loses the benefit of the ZDW.

(2)In the event of theft of the vehicle or its parts, the renter must:

1. Immediately report the theft to the local police and obtain a police report
2. Notify us immediately and provide the police report number
3. Hand over all vehicle keys and documents to us upon request

(3)If the vehicle keys or registration certificate are lost, or the vehicle is stolen or damaged, through the fault of the renter or driver, the renter must compensate us for any loss not covered by insurance. Failing to secure the vehicle properly (e.g., leaving the keys in the vehicle) is considered such fault.

Art. 27 Termination Due to Vehicle Unavailability

(1)If the renter decides not to accept a replacement vehicle, the renter may terminate the Rental Agreement after paying the rental fee and other costs incurred up to that point.

(2)If the same driver causes two accidents through their own fault, we may terminate the Rental Agreement unilaterally. In this case, the driver may not claim compensation or an alternative arrangement for the termination.

Art. 28 Liability & Compensation

(1)The renter is fully liable for all damages and losses caused to us by the renter or driver during the rental period, including but not limited to:

• Damage caused to third parties or to us during the rental period
• Damage or losses not covered by insurance – including misfuelling, key/registration loss, drink-driving, unregistered driver accidents, off-road undercarriage damage, tyre sidewall damage, and accidents occurring in a country not listed in Art. 29 among the countries where insurance applies, if the vehicle was taken there without authorisation (see Art. 16 Prohibited Acts)
• Interior contamination (food, animal excrement, hair) or odours from smoking (fees per Art. 37)

(2)Subject to the above exception, the renter or driver may not claim compensation from us for any indirect or consequential damages arising from vehicle unavailability.

(3)We are not liable for damage to or loss of items stored in the vehicle by the renter. We are also not liable for indirect or consequential damages arising from vehicle breakdown.

(4)For vehicles owned by partner companies, we are not liable for additional charges imposed on the renter by the partner company due to violations of our agreement terms (service area, country, driver changes, etc.).

(5)Items found in the vehicle after return will be stored for up to 1 month before disposal. All costs associated with returning such items (transportation, labour, courier, administration fees, etc.) are borne by the renter.

Art. 29 Insurance

(1)All rental vehicles include KGFB (compulsory third-party liability), CASCO, and CDW (Collision Damage Waiver) as standard.

(2)Third-party personal injury insurance is included within KGFB; however, personal accident insurance (PAI) for the driver and their family is not included. We recommend purchasing individual travel insurance.

(3)The excess (deductible) under the Basic package is 20% of the repair cost or 400 EUR, whichever is higher, but never more than the actual repair cost. The 0% excess full coverage (ZDW) included in the Smart and Premium packages applies under the conditions below.

Art. 30 Cancellation of the Rental Agreement

If the renter or driver falls under any condition listed in Art. 16, or violates these T&Cs or the Rental Agreement, we may terminate the Rental Agreement and demand return of the vehicle – or recover the vehicle without the renter's consent.

• We will charge the rental fee for the period from the rental start date to the cancellation date.
• The renter must compensate us for any losses or damages incurred; we will provide supporting documentation.
• Insurance coverage may be voided for any vehicle damage discovered.

Art. 31 Early Return by the Renter

(1)If the renter wishes to terminate the Rental Agreement early, they must notify us at least 2 days before the early return date during business hours. Upon early return, the rental fee is recalculated based on the actual number of days used, and a short-term rental rate may apply. Any difference from the original contract amount is treated as an early return penalty. This recalculation method applies to standard rentals concluded at the rates published on our website without a separate agreement.

(2)Early return of rentals arranged by separate agreement: Where a rental has been arranged by separate agreement without a formal contract, at a price lower than the rates published on our website, and the renter returns the vehicle early, the renter shall pay an early return penalty for the remaining period (the total agreed period less the period actually used). The penalty amounts to 10% of the total rental fee corresponding to the remaining rental period.

(3)However, where a separate contract or quotation has been issued, the terms stated in that contract or quotation shall prevail.

Art. 32 Purpose of Personal Data Use

(1)We collect personal data about the renter and driver for the following purposes:

1. To submit personal data to insurers for accident claims processing
2. To provide the rental vehicle and related services to the renter and driver
3. To verify the identity of the applicant or driver, and to check eligibility at the time of contract formation
4. To submit driver personal data to police upon request in case of traffic violations

(2)If we wish to use personal data for purposes not listed above, we will notify the renter and driver of the purpose in advance and obtain their consent.

Art. 33 GPS System & Dashcam

The rental vehicle is equipped with a Global Positioning System (GPS). The renter and driver fully understand and agree to the following:

• We collect real-time location data, travel route, driving speed, and stopping information via GPS.
• This data is used for theft prevention, accident response, verification of contract compliance, and speed monitoring.
• Data is processed pursuant to Hungarian data protection law and EU GDPR Article 6(1)(a), (b), and (f).
• Collected data is retained for up to 2 years after the end of the rental period, after which it is automatically deleted.
• Location data is accessible only to the customer, our administrators, and legally authorised bodies.
• If the renter does not consent to this clause, vehicle rental may be restricted.
• In the event of a personal data breach (e.g., data leak), we will notify the competent authority within 72 hours pursuant to EU GDPR Article 33 and will also promptly inform the data subjects without undue delay.
• Some vehicles are equipped with a dashcam (event data recorder). Recorded footage is retained for up to 30 days for accident verification purposes and is then automatically deleted. Footage is accessible only to us and relevant authorities for accident processing and legal disputes.

Art. 34 Vignettes, Highway Passes, Tolls, Tunnel Fees

(1)At the time of payment, the renter may request us to purchase highway passes on their behalf for the desired country. In this case, we are responsible only for fines arising from errors in our purchasing process (incorrect country, period, or vehicle registration entry – i.e., errors attributable to us). Fines arising from the renter driving on unauthorised sections or violating pass conditions are fully borne by the renter.

(2)Highway passes and toll/tunnel fees are separate; the latter are borne by the renter.

(3)The renter may purchase highway passes independently, in which case all liability related to those passes rests with the renter.

Art. 35 What Is and Is Not Included in the Rental Fee

Art. 36 Additional Charges Based on Pickup/Return Location and Time

(1)The renter may pick up and return the vehicle at a location of their choosing by paying the applicable additional charges based on distance and estimated travel time.

(2)Where the vehicle is picked up or returned at a location at our request, no location-based additional charge applies.

(3)Depending on the booked pickup time and return time (local time), the following time-of-day fees apply separately to each pickup and each return. Weekends are Saturday and Sunday.

(4)Pickups and returns without a time-of-day fee are available every day (including weekends) from 09:00 until before 19:00. These hours differ from the business hours (customer service hours) under Art. 38. Pre-booked pickups and returns take place at the booked time, even outside business hours.

Art. 37 Other Additional Charges

(1)※ The Premium package includes unlimited mileage. Other packages include 200 km per rental day, and any distance beyond that is charged at the excess mileage rate above.

(2)※ Airport pickup delay charges do not apply when caused by airline or airport issues. Vehicles can be prepared at the airport car park upon request (car park fees borne by renter).

(3)※ If the renter fails to arrive at the agreed delivery location within 30 minutes and is unreachable, a delivery fee and waiting charge (30€ + 10€/30 min) may be applied.

Art. 38 Business Hours

(1)Business hours (customer service hours) are Monday–Friday, 09:00–17:00 Budapest local time, excluding public holidays in the country of operation and weekends.

(2)Outside business hours, our on-call staff are available 24/7 for the following essential services:

• Pre-booked rental pickups and returns
• Traffic accidents
• Vehicle issues (flat tyre, dead battery, warning lights)

(3)Business hours are the hours of customer service and office work. Vehicle pickups and returns take place at the booked time regardless of business hours, and time-based charges are governed by Art. 36.

Art. 39 Rental Fee Changes

(1)The rental fees specified in Art. 9 may not be unilaterally adjusted by either party without mutual agreement. However, adjustments may be mutually agreed upon in the event of unavoidable factors arising from changes in national policy in Hungary.

(2)If the renter does not agree to the adjustment, they may return the vehicle after paying the rental fee for the period of use.

Art. 40 Legal Effect, Governing Law, Jurisdiction and Language

(1)Governing law: these T&Cs are governed by and construed in accordance with the laws of Hungary, in particular the Hungarian Civil Code (Act V of 2013), and other applicable Hungarian and EU legislation. As the service is performed in Hungary and neighbouring European countries, local traffic law and civil law apply first. Where individual contract terms conflict with these T&Cs, the individual contract terms prevail.

(2)Jurisdiction: the competent court in Budapest, Hungary has exclusive jurisdiction at first instance over all disputes arising from these T&Cs and the Rental Agreement. Under Regulation (EU) No 1215/2012 (Brussels Ia), the Hungarian courts have primary jurisdiction because the main place of performance is Hungary. For indemnity claims delegated to our Korean affiliate, the courts of the Republic of Korea may also have jurisdiction, to which the renter consents in advance.

(3)Language: these T&Cs are available in Korean, English and Hungarian. In the event of a dispute, the English or Hungarian version prevails over the Korean version. The renter has the opportunity to review the English or Hungarian version before concluding the contract, and we accept no liability for interpretations based solely on the Korean text.

(4)If the renter fails to pay the invoice amount by the due date, the renter agrees that we may take legal action through a lawyer based on the renter's name and information as specified in the Rental Agreement.

(5)If the renter returns to their home country (e.g., South Korea) without paying outstanding amounts, we may delegate the right of indemnity and debt collection authority to our Korean affiliate (JOAJOTOUR CORP.).

(6)The renter agrees not to raise any objection to compensation claims or legal proceedings initiated by the Korean affiliate. An administrative processing fee of 5% of the total amount will be charged during the debt recovery process, and all associated costs (exchange fees, bank transfer charges, legal fees, etc.) are borne by the renter.

(7)We reserve the right to amend these T&Cs. Changes are announced on our website.

(8)In the event of a dispute, the renter must first contact our customer service to seek resolution. If unresolved, the dispute shall be referred to the Hungarian Consumer Arbitration Board (Békéltető Testület) for mediation. Only if mediation fails shall the dispute be resolved by the competent court in Budapest.

Art. 41 Late Interest

(1)If the renter fails to pay the invoice amount by the due date, late interest shall be charged in addition to the outstanding amount.

(2)The applicable late interest rate is the statutory default interest rate under Article 6:48 of the Hungarian Civil Code.

Art. 42 Debt Collection Costs

In addition to the late interest under Art. 41, in the event of prolonged non-payment we may commence debt collection proceedings, and all related costs (legal fees, court costs, etc.) are borne by the renter.

Art. 43 Force Majeure

(1)In the event that service provision is made impossible due to circumstances beyond our control – including natural disasters, strikes, government regulations, pandemics, internet outages, or other force majeure events – we shall not be held liable for non-performance of the contract.

(2)In such cases, any prepaid rental fees will be fully refunded, and we will make our best efforts to provide alternative services. No additional compensation may be claimed.