JOAJO RENT — Terms & Conditions

Art. 1 (Purpose of General Terms)

We provide rental vehicles under the conditions set out in these General Terms and Conditions (hereinafter "T&Cs"). These T&Cs form an integral part of the Rental Agreement. We are obliged to provide the vehicle in a usable condition; conversely, the driver and renter are responsible for using the vehicle with due care. The renter and driver are also liable for any damage (material or non-material) caused by their own negligence.

These T&Cs are governed by the Hungarian Civil Code (Act V of 2013), Act CLV of 1997 on Consumer Protection, and other applicable Hungarian and EU regulations.

Art. 2 (Definitions)

• "Renter" — the person who enters into the Rental Agreement with us and is responsible for the vehicle during the rental period.
• "Driver" — the person(s) authorized to drive the rental vehicle, as listed in the Rental Agreement.
• "Rental Vehicle" — the vehicle provided by us under the Rental Agreement.
• "Rental Period" — the period from vehicle handover to return as specified in the Rental Agreement.
• "T&Cs" — these General Terms and Conditions.

Art. 3 (Reservation Changes & Cancellations)

If the renter wishes to modify or cancel a reservation, they must contact us at least 48 hours before the scheduled rental start time.

The following conditions entitle the renter to a free cancellation and full refund:

• Cancellation made at least 48 hours before scheduled pickup (2 days prior)
• International renters whose flight is delayed or cancelled, provided proof of such circumstance is supplied.

The reservation is confirmed at the time of payment. However, in exceptional circumstances, we may cancel a reservation within 7 days of payment. In such cases, the renter will be notified in advance and a full refund will be issued.

Art. 4 (Payment at Reservation / Cancellation of Unpaid Reservations)

The renter may request online payment at the time of reservation.

In the event of force majeure or if the renter has not paid at the time of reservation, the reservation may be cancelled up to 48 hours before the rental start. The renter will be notified and acknowledges that no compensation or alternative will be owed by us in such cases.

Art. 5 (Substitute Vehicle)

If we are unable to provide the vehicle category as agreed, we may offer a substitute vehicle of similar or higher category. In this case, the rental terms remain the same as originally agreed.

If the renter does not consider the substitute vehicle comparable or superior, they may decline the rental. Once accepted, no further replacement may be requested.

If we are unable to provide a substitute vehicle within 24 hours, we will cover transportation costs (taxi, bus, etc.) up to 100 km per day. However, transportation support is capped at a maximum of 50€ per day; any amount exceeding this is borne by the renter. No other costs will be covered. Reimbursement is made upon presentation of receipts.

• If no substitute vehicle is available
• If the location is difficult to access
• If no comparable vehicle is available in the area

Art. 6 (Formation of the Rental Agreement)

The vehicle must be picked up and returned at the location agreed at the time of contract. The location may be changed by mutual agreement.

If the rental takes place outside our Budapest office or airport, additional charges may apply.

The Rental Agreement is deemed concluded at the moment the renter signs the rental contract after vehicle handover.

Before departing, the renter must inspect the vehicle and notify us of any damage not documented in the Rental Agreement, receiving written confirmation from us.

The renter must verify all details in the Rental Agreement before signing. Any discrepancies must be reported to us prior to signing.

Art. 7 (Refusal of Rental Agreement)

We reserve the right to refuse to enter into a Rental Agreement if the renter or driver meets any of the following conditions:

1. The renter or driver refuses to submit personal information
2. The renter or driver fails to present acceptable ID (passport or government-issued national ID)
3. The driver is under 21 years of age — rental will be refused (minimum age: 21)
4. The driver is between 21 and 25 years of age — Young Driver Surcharge of 15€/day applies
5. The driver's license was issued less than 1 year ago — New Driver Surcharge of 15€/day applies; rental may be refused at our discretion (Young Driver Surcharge)
6. Non-EU license holder fails to present a valid International Driving Permit (IDP)
7. The renter or driver is reasonably suspected of being under the influence of alcohol
8. The renter or driver has outstanding unpaid rental fees with us
9. The renter or driver engages in violent behaviour toward our staff, makes unreasonable demands, or uses inappropriate language
10. The renter or driver spreads false information, defames us, or obstructs our business
11. We determine for other legitimate reasons that entering into the Rental Agreement is inappropriate

Art. 8 (Self-Service Rental / Return)

Self-service rental/return is available at certain locations by prior arrangement.

Parking costs arising from unauthorized parking zones during self-return will be charged to the renter.

Self-service rental/return costs (within the agreed time window) are covered by us and deducted from the rental fee.

A photo of the completed parking payment must be sent to us. Failure to send proof will result in a default charge of 2 hours' parking.

At the time of vehicle handover, a credit card pre-authorization (Pre-auth) for the estimated rental amount (in addition to the security deposit) may be initiated. This is a temporary hold, not an actual charge, and will be released within 5 business days after confirmed return.

Art. 9 (Rental Fee)

All rental fees are denominated in Euros (EUR). For payments in other currencies, any exchange rate difference or conversion fees are borne by the renter.

Before payment, both parties must confirm the amount. (Hungarian Civil Code Ptk. §6:159–6:174)

If the charged amount differs from the mutually agreed amount, the renter must submit a written dispute (email accepted) to us first. We will review and respond within 5 business days. Direct disputes with card issuers or third parties without prior internal review are a breach of this agreement's dispute resolution procedure. (Act CLV of 1997, §17)

If we confirm that an incorrect amount was charged, we will refund the difference via the same payment method within 14 days of confirmation. (Act CLV of 1997, §17, EU 2011/83/EU)

This agreement and all rights and obligations arising from it are governed by Hungarian law, including the Hungarian Civil Code (Polgári Törvénykönyv) and the Hungarian Consumer Protection Act (Act CLV of 1997).

Art. 10 (Security Deposit)

The security deposit is charged separately from the rental fee at the time of rental.

The deposit serves as security for vehicle damage, other losses, and unpaid charges.

We may withhold all or part of the deposit if there are outstanding issues (damage or other costs) attributable to the renter.

The deposit will be refunded on a priority basis within 31 days of return if no issues are found. However, if vehicle damage or unpaid amounts are confirmed, the deposit may not be returned on a priority basis, and repair costs and other charges may be billed separately after deposit refund. No interest is paid on the deposit.

Art. 11 (Rental Period)

The rental period is as agreed in the Rental Agreement.

If the renter wishes to extend the rental period, they must notify us at least 48 hours before the agreed return time. Extension is subject to our approval and vehicle availability.

If we are unable to extend the rental, the renter must return the vehicle at the agreed time.

Art. 12 (Deposit / Security)

The security deposit is billed separately from the agreed rental amount at time of payment.

The deposit serves as security for vehicle damage, losses, and outstanding charges.

We may withhold all or part of the deposit if there are unresolved issues attributable to the renter (damage or other charges).

The deposit is returned on a priority basis within 31 days of return when no issues are found. If damage or unpaid amounts are identified, the deposit may be withheld, and repair costs and other expenses may be billed separately at a later date. No interest is paid on the deposit.

Art. 13 (Verification of Personal Information)

We verify and copy the identification documents (passport/ID card) and driver's license of the renter and all drivers before the rental commences.

By submitting personal information, the renter and driver consent to the collection and processing of such data for the purposes stated in Chapter 9 of these T&Cs.

Art. 14 (Additional Driver)

Any person wishing to drive the rental vehicle other than the primary renter must be registered as an additional driver in the Rental Agreement.

Additional driver fee: 10€ per day per person (see Art. 37).

Unregistered persons are not permitted to drive. If an unregistered person drives the vehicle, all additional insurance coverage (CDW/ZDW) is void. Only the mandatory third-party liability insurance remains in force. The renter is fully liable for all damages caused by an unregistered driver.

Art. 15 (Driver Obligations)

The renter and driver must comply with all of the following obligations during the rental period:

• Return the vehicle to the agreed location by the agreed date.
• In the event of an accident or vehicle damage, immediately notify us and the relevant authorities (police, insurance).
• Inspect and confirm vehicle condition at handover, noting any pre-existing damage.
• Check fluid levels, tyre pressures, and general vehicle condition before driving.
• Take necessary action when dashboard warning lights illuminate (fuel, washer fluid, AdBlue, coolant, tyre pressure).
• Comply with all local traffic laws and regulations.
• In winter conditions or on snow-covered roads, comply with the applicable national regulations regarding approved winter tyres and snow chains. Fines, accidents, and rescue costs resulting from non-compliance are fully borne by the renter.
• Stop immediately if a critical warning light appears and contact us before continuing to drive.
• Return the vehicle with the same fuel/charge level as at handover.
• Keep the vehicle clean.
• Ensure all windows and mirrors are clean and unobstructed.
• Do not park on private or unauthorised property.
• Ensure the vehicle, keys, and accessories are returned in good condition.

Art. 16 (Prohibited Acts)

During the rental period, the renter and driver must not engage in any of the acts listed below. If any of these acts occur, we may immediately object verbally or in writing.

• Driving the vehicle after consuming any amount of alcohol — Hungary and Czech Republic apply a strict Zero Tolerance policy of 0.00‰ BAC. Insurance coverage is immediately voided upon detection of drink-driving.
• Driving under the influence of drugs, prescription psychoactive substances, barbiturates, or any other substance (legal or illegal) that may impair driving ability
• Deactivating the passenger airbag (exception: when installing a child safety seat)
• Off-road driving — undercarriage damage is not covered by insurance and is fully borne by the renter. This includes driving at speed over heavily uneven surfaces or cobblestones typical of European old-town areas.
• Taking the vehicle into countries not covered by insurance or into countries designated as restricted by us (e.g., non-EU high-risk countries) without our prior written authorisation — insurance is immediately void and the renter bears full liability
• Using the vehicle for racing, test driving, driving lessons, or commercial transport (courier, food delivery, etc.)
• Transporting hazardous materials in bulk or items that could affect driving safety
• Transporting animals without prior written authorisation from us
• Using the vehicle for any criminal purpose
• Smoking or allowing smoking inside the vehicle
• Causing serious contamination inside the vehicle (food, animal hair, etc.)
• Exceeding the legal passenger capacity of the vehicle
• Performing repairs or modifications without authorisation
• Transporting children without a child safety seat (Child seats are available on request for an additional fee; if not requested, the renter must provide their own)
• Forging the vehicle's number plate or making unauthorised modifications
• Towing or using the vehicle for similar purposes without prior authorisation
• Subletting or pledging the vehicle to a third party
• Loading items on the roof of the vehicle without our written authorisation
• Filling the vehicle with the wrong type of fuel (misfuelling) — all towing and repair costs are fully borne by the renter (not covered by insurance)
• Tampering with the odometer — results in immediate contract termination and full compensation claim
• Loss of vehicle keys or registration documents — full replacement costs borne by the renter
• Tyre sidewall damage from road kerbs or curb impacts — considered driver negligence; tyre and replacement costs are borne by the renter (not covered by insurance)
• Leaving valuables, cash, or personal items in plain view inside the vehicle, thereby provoking theft — any theft resulting from such behaviour is the renter's responsibility

Art. 17 (Traffic Fines)

The renter and driver must immediately notify us if they receive or become aware of a traffic fine related to the rental vehicle.

For fines requiring driver identification, we may be required to disclose driver personal information to authorities. The renter and driver consent to this.

The renter understands that traffic fines may be issued more than 2 years after the rental period ends and agrees to comply with this article accordingly.

Fine amounts and administration fees are VAT-exempt. If an invoice is required, VAT of 27% will be added.

Payment of fines is the renter's obligation regardless of who was driving.

Late payment penalties on fines are the renter's responsibility.

If the vehicle is towed, the renter must retrieve it and pay the towing fee directly. If a wheel clamp is applied, the renter must pay the release fee directly.

Art. 18 (Renter Confirmations)

By signing the Rental Agreement, the renter confirms that they have read, understood, and agree to these T&Cs.

The renter confirms that all information provided is accurate and that they meet all requirements to rent and drive the vehicle.

Art. 19 (Renter's Cancellation)

If the renter wishes to cancel the rental before it begins, they must notify us at least 48 hours in advance during business hours. Please refer to Art. 3 for the applicable cancellation and refund policy.

In cases of force majeure beyond the renter's control (e.g., natural disasters, government-mandated travel restrictions), the renter may request cancellation with documentation and discuss appropriate measures with us.

Art. 20 (Return Verification)

The renter or driver returns the vehicle in the presence of our staff.

At the time of return, the renter or driver must personally confirm that no personal belongings remain in the vehicle. We are not responsible for items left in the vehicle after return.

If the fuel level at return is lower than at handover, the renter must pay the shortfall per Art. 37.

Art. 21 (Rental Fee Adjustments for Period Changes)

If the renter changes the rental period pursuant to Art. 11, the rental fee for the revised period must be paid.

A return within 30 minutes of the agreed return time is considered an on-time return. If the renter returns the vehicle beyond the agreed rental period without 48-hour prior notice and our consent, the undiscounted daily rate applies for the excess period. Returns exceeding 30 minutes past the agreed return time will incur one additional day's rental charge.

Art. 22 (Vehicle Damage at Return)

At return, we inspect the vehicle together with the renter or driver and document any new damage.

Damage not documented at the time of handover and discovered at return is charged to the renter, subject to the applicable insurance deductible.

Photographs taken at handover and return serve as the official evidence basis for condition assessment.

Art. 23 (Failure to Return the Vehicle)

If the renter fails to return the vehicle by the agreed date and time, we will attempt to contact them. If the renter is unreachable or fails to return the vehicle within a reasonable time, we may report the vehicle as stolen to the police.

In such cases, all costs — including legal costs, police charges, and recovery costs — are borne by the renter.

Art. 24 (Vehicle Breakdown)

In the event of a vehicle breakdown, the renter must immediately contact us and follow our instructions.

The daily cost of the substitute vehicle is the same as the unavailable vehicle's rate regardless of category, though the actual vehicle may differ.

Art. 25 (Road Accident)

In the event of an accident, the renter or driver must take the following steps immediately:

1. Notify the police (112) and obtain a police report. A police report is mandatory for insurance to be valid.
2. Contact us and report the accident, providing the police report number, details of the other party, location, and photos of the damage.
3. Do not admit fault or make any compensation agreements at the scene without our written consent.
4. Collect witness information if available.
5. Do not arrange repairs without our prior approval.

Art. 26 (Obligations After Accident)

Within 24 hours of an accident, the renter must submit to us: the police report, photographs of the damage, details of the other party (name, contact information, insurance details, vehicle registration).

If the vehicle can be driven, it must be driven to the nearest service point agreed with us. If the vehicle cannot be driven, we will arrange towing.

Art. 27 (Theft)

In the event of theft of the vehicle or its parts, the renter must:

1. Immediately report the theft to the local police and obtain a police report
2. Notify us immediately and provide the police report number
3. Hand over all vehicle keys and documents to us upon request

Failure to report theft to the police or to secure the vehicle properly (e.g., leaving keys in the vehicle) may result in insurance coverage being voided and the renter being held fully liable.

Art. 28 (Liability & Compensation)

The renter is fully liable for all damages and losses caused to us by the renter or driver during the rental period, including but not limited to:

• Damage caused to third parties or to us during the rental period
• Damage or losses not covered by insurance — including misfuelling, key/registration loss, drink-driving, unregistered driver accidents, off-road undercarriage damage, tyre sidewall damage, and accidents during unauthorised cross-border travel (see Art. 16 Prohibited Acts)
• Interior contamination (food, animal excrement, hair) or odours from smoking (fees per Art. 37)

Subject to the above exception, the renter or driver may not claim compensation from us for any indirect or consequential damages arising from vehicle unavailability.

We are not liable for damage to or loss of items stored in the vehicle by the renter. We are also not liable for indirect or consequential damages arising from vehicle breakdown.

For vehicles owned by partner companies, we are not liable for additional charges imposed on the renter by the partner company due to violations of our agreement terms (service area, country, driver changes, etc.).

Items found in the vehicle after return will be stored for up to 1 month before disposal. All costs associated with returning such items (transportation, labour, courier, administration fees, etc.) are borne by the renter.

Art. 29 (Insurance)

All rental vehicles include KGFB (compulsory third-party liability), CASCO, and CDW (Collision Damage Waiver) as standard.

Third-party personal injury insurance is included within KGFB; however, personal accident insurance (PAI) for the driver and their family is not included. We recommend purchasing individual travel insurance.

Art. 30 (Cancellation of the Rental Agreement)

If the renter or driver falls under any condition listed in Art. 16, or violates these T&Cs or the Rental Agreement, we may terminate the Rental Agreement and demand return of the vehicle — or recover the vehicle without the renter's consent.

• We will charge the rental fee for the period from the rental start date to the cancellation date.
• The renter must compensate us for any losses or damages incurred; we will provide supporting documentation.
• Insurance coverage may be voided for any vehicle damage discovered.

Art. 31 (Early Return by the Renter)

If the renter wishes to terminate the Rental Agreement early, they must notify us at least 2 days before the early return date during business hours. Upon early return, the rental fee is recalculated based on the actual number of days used, and a short-term rental rate may apply. Any difference from the original contract amount is treated as an early return penalty.

Art. 32 (Purpose of Personal Data Use)

We collect personal data about the renter and driver for the following purposes:

1. To submit personal data to insurers for accident claims processing
2. To provide the rental vehicle and related services to the renter and driver
3. To verify the identity of the applicant or driver, and to check eligibility at the time of contract formation
4. To submit driver personal data to police upon request in case of traffic violations

If we wish to use personal data for purposes not listed above, we will notify the renter and driver of the purpose in advance and obtain their consent.

Art. 33 (GPS System & Dashcam)

The rental vehicle is equipped with a Global Positioning System (GPS). The renter and driver fully understand and agree to the following:

• We collect real-time location data, travel route, driving speed, and stopping information via GPS.
• This data is used for theft prevention, accident response, verification of contract compliance, and speed monitoring.
• Data is processed pursuant to Hungarian data protection law and EU GDPR Article 6(1)(a), (b), and (f).
• Collected data is retained for up to 2 years after the end of the rental period, after which it is automatically deleted.
• Location data is accessible only to the customer, our administrators, and legally authorised bodies.
• If the renter does not consent to this clause, vehicle rental may be restricted.
• In the event of a personal data breach (e.g., data leak), we will notify the competent authority within 72 hours pursuant to EU GDPR Article 33 and will also promptly inform the data subjects without undue delay.
• Some vehicles are equipped with a dashcam (event data recorder). Recorded footage is retained for up to 30 days for accident verification purposes and is then automatically deleted. Footage is accessible only to us and relevant authorities for accident processing and legal disputes.

Art. 34 (Vignettes, Highway Passes, Tolls, Tunnel Fees)

At the time of payment, the renter may request us to purchase highway passes on their behalf for the desired country. In this case, we are responsible only for fines arising from errors in our purchasing process (incorrect country, period, or vehicle registration entry — i.e., errors attributable to us). Fines arising from the renter driving on unauthorised sections or violating pass conditions are fully borne by the renter.

Highway passes and toll/tunnel fees are separate; the latter are borne by the renter.

The renter may purchase highway passes independently, in which case all liability related to those passes rests with the renter.

Art. 36 (Additional Charges Based on Pickup/Return Location)

The renter may pick up and return the vehicle at a location of their choosing by paying the applicable additional charges based on distance and estimated travel time.

Excluded when the location is at our request. Requests outside business hours are subject to additional charges per Art. 38.

Art. 37 (Other Additional Charges)

※ Airport pickup delay charges do not apply when caused by airline or airport issues. Vehicles can be prepared at the airport car park upon request (car park fees borne by renter).

※ If the renter fails to arrive at the agreed delivery location within 30 minutes and is unreachable, a delivery fee and waiting charge (30€ + 10€/30 min) may be applied.

Art. 38 (Business Hours)

Business hours are Monday–Friday, 09:00–17:00 Central European Time (CET), excluding public holidays in the country of operation and weekends.

Outside business hours, our on-call staff are available 24/7 for the following essential services:

• Pre-booked rental pickups and returns
• Traffic accidents
• Vehicle issues (flat tyre, dead battery, warning lights)

Art. 39 (Rental Fee Changes)

The rental fees specified in Art. 34 may not be unilaterally adjusted by either party without mutual agreement. However, adjustments may be mutually agreed upon in the event of unavoidable factors arising from changes in national policy in Hungary.

If the renter does not agree to the adjustment, they may return the vehicle after paying the rental fee for the period of use.

Art. 40 (Legal Effect)

If the renter fails to pay the invoice amount by the due date, the renter agrees that we may take legal action through a lawyer based on the renter's name and information as specified in the Rental Agreement.

If the renter returns to their home country (e.g., South Korea) without paying outstanding amounts, we may delegate the right of indemnity and debt collection authority to our Korean affiliate (JOJOAJOTOUR CORP.).

The renter agrees not to raise any objection to compensation claims or legal proceedings initiated by the Korean affiliate. An administrative processing fee of 5% of the total amount will be charged during the debt recovery process, and all associated costs (exchange fees, bank transfer charges, legal fees, etc.) are borne by the renter.

These T&Cs comply with Hungarian civil law and other applicable legislation. Where there is a conflict, individual contract terms shall take precedence. We reserve the right to amend these T&Cs, and any changes will be announced on our website.

In the event of a dispute, the renter must first contact our customer service to seek resolution. If unresolved, the dispute shall be referred to the Hungarian Consumer Arbitration Board (Békéltető Testület) for mediation. Only if mediation fails shall the dispute be resolved by the competent Hungarian court. For indemnity claims delegated to the Korean affiliate, South Korean courts may have jurisdiction.

Art. 41 (Late Interest)

If the renter fails to pay the invoice amount by the due date, late interest shall be charged in addition to the outstanding amount.

The applicable late interest rate is the statutory default interest rate under Article 6:48 of the Hungarian Civil Code.

Art. 42 (Late Interest — Supplementary)

The statutory default interest rate under Article 6:48 of the Hungarian Civil Code applies.

Art. 43 (Force Majeure)

In the event that service provision is made impossible due to circumstances beyond our control — including natural disasters, strikes, government regulations, pandemics, internet outages, or other force majeure events — we shall not be held liable for non-performance of the contract.

In such cases, any prepaid rental fees will be fully refunded, and we will make our best efforts to provide alternative services. No additional compensation may be claimed.