Question 1

How do I make a reservation?

Accepted Answer

You can easily book by selecting a vehicle → setting dates/cities → entering driver information → completing payment on our website. You can also book via KakaoTalk or WhatsApp.

Question 2

Can I modify or cancel my reservation?

Accepted Answer

Free cancellation and modification are available up to 48 hours before pick-up. For changes within 48 hours, please contact us via KakaoTalk or WhatsApp.

Question 3

What payment methods are available?

Accepted Answer

Personal payment (credit card) and corporate payment are available. For corporate payment, invoices can be issued after entering company information.

Question 4

How do I use a coupon?

Accepted Answer

Enter the coupon code at the payment step and the discount will be applied to the rental fee. Coupons only apply to rental fees, not to additional services like insurance or vignettes.

Question 5

How do I pick up at Budapest Airport?

Accepted Answer

The information page is currently under preparation. For detailed information, please contact us via KakaoTalk.

Question 6

Can I pick up in the city center?

Accepted Answer

Yes, pick-up is available at our Budapest city office (Frangepán u. 32, 1139). You can visit by public transport/taxi, or drive to the parking entrance.

Question 7

Are one-way returns possible?

Accepted Answer

Yes, you can rent in Budapest and return in Vienna/Prague or vice versa. A one-way return fee applies, and the exact amount can be confirmed during booking.

Question 8

What is included in the basic insurance?

Accepted Answer

All vehicles include CDW (Collision Damage Waiver) and TP (Third Party Liability) as standard. Basic insurance includes a deductible.

Question 9

What is the 0% deductible option?

Accepted Answer

The 0% deductible waives your out-of-pocket costs for vehicle damage that would otherwise be your responsibility under the standard CDW.

Question 10

Are tire and windshield damages covered?

Accepted Answer

With 0% deductible, tire puncture and windshield damage repair costs are covered by us. (Tire sidewall damage is charged at actual cost)

Question 11

What is a Vignette?

Accepted Answer

A vignette is a European highway toll sticker. It is mandatory for highway use in Hungary, Austria, Czech Republic, Slovakia, and other countries.

Question 12

How do I purchase a vignette?

Accepted Answer

You can order vignettes for the countries you need during booking. They will be pre-registered to your vehicle, so no separate purchase is necessary.

Question 13

What documents do I need?

Accepted Answer

You need a valid driver's license, passport, and International Driving Permit (IDP). The IDP must be obtained in your home country before arrival.

Question 14

Can I add additional drivers?

Accepted Answer

Yes, additional drivers can be registered. Additional drivers also need the same documents (home country license, IDP, passport) and additional fees may apply.

Question 15

Is there an age restriction?

Accepted Answer

Renters must be 25 years old or above.

Question 16

Is Korean-language support available?

Accepted Answer

Yes, we are Korean-operated, so you can receive Korean-language assistance throughout the entire process from booking to pick-up/return. Real-time chat support is available via KakaoTalk or WhatsApp.

Question 17

Do vehicles have navigation?

Accepted Answer

Most vehicles support Apple CarPlay/Android Auto. We recommend connecting your smartphone with Google Maps or Waze.

Question 18

Can I rent a child car seat?

Accepted Answer

Yes, child car seats (ages 0-12) are available for rent. Please request in advance during booking or via KakaoTalk/WhatsApp.

Frequently Asked Questions

Booking & Payment

Pick-up & Return

Insurance & Coverage

Vignette & Tolls

Driving Requirements

Other

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